1. Who can write a review?

If you’ve booked a trip through LiveAboard.com and joined the experience within the last year, we’d love to hear what you thought!

2. What do we ask you to review?

We’re curious about every part of your trip! You’re welcome to review:

• LiveAboard.com’s customer service
• Your experience onboard the vessel
• What you thought of the country you visited
• The areas or sites explored during the trip

3. When do we ask you to change your review?

Sometimes, a review includes personal situations that are better resolved directly through our support team - rather than being posted publicly.

For example, something like “I wasn’t transferred back to the airport at 9:00 as agreed, so I want a refund” is specific to your individual case and will be handled privately.

But a broader comment like “The service - especially the way transfers were arranged - was disappointing” helps others and will be published.

Our goal is to make sure your experience is heard in the right way, and that reviews stay helpful to future travelers.

4. When don’t we publish your review?

We love reading what you thought - but sometimes a review just isn’t the right fit for publishing. We may not publish your review in the following cases:

• If your review doesn’t provide any added value for other guests (for example, if it’s too vague or lacks relevant details)
• If your review focuses on a personal issue that either LiveAboard.com or the operator will want to resolve directly with you
• If the review is not about the service provided, but rather about factors outside anyone’s control - such as itinerary changes or delays caused by weather, political unrest, or other force majeure events
• If the review includes abusive language, swearing, discriminatory remarks, personal attacks, or political, religious, or ethical commentary
• If the review mentions staff members by their full name (either from LiveAboard.com or the operator)
• If the review uses excessive capital letters or punctuation - reviews should be easy to read and written in a respectful tone
• If your review mixes multiple languages or includes translations - please pick one language, either English or your native language
• If the review promotes illegal activities or anything that harms the ecosystem or local wildlife (e.g. touching marine animals or taking coral or shells)
• If it contains personal information such as phone numbers or addresses
• If we suspect the review isn’t genuine or may be used to unfairly target a competitor

Note: Reviews are reviewed and approved individually. One part of your trip might be approved for publishing, while another might not. If your review doesn’t meet these guidelines, we may ask you to adjust it so that it can be shared with other travelers.

5. I have left a review but don’t see it appearing…

We really appreciate you taking the time to share your experience - and we want you to know that every review is read and taken seriously, whether it’s glowing or critical.

Because our review process is manual (yes, real people!), it can take a little time before your review appears. In some cases, we also wait until we have a minimum number of reviews for a trip before showing them, so we can present a balanced and helpful picture to future travelers.

If your review hasn’t appeared yet, it’s likely just in the queue - or waiting for a few more to join it.

River Cruises

We’ve recently started offering River Cruise trips, and we’re excited to begin collecting reviews for these as well - just like we do for all our other trip types. However, we won’t display river cruise reviews on the website right away. We want to make sure there’s a meaningful number of reviews available so they offer real value to our users.

We expect to evaluate the collected reviews by January 2026, and plan to start showing them on boat pages and in search results after that.

6. Changes to this policy

From time to time, we may update these review guidelines to keep things clear, fair, and helpful for everyone.

We’ll always post the latest version on our website, and your continued use of the site or our services after that will be considered your acceptance of the updated version.

Disclaimer

Customer reviews on LiveAboard.com reflect personal experiences and opinions shared by verified guests. These reviews are moderated for relevance and respectful language, but LiveAboard.com does not endorse or verify their content.

They are not influenced by our commercial relationships, nor do they reflect the views, advice, or judgement of LiveAboard.com. Our goal is to maintain an honest and helpful platform for travelers to make informed choices.