Some definitions of the words we use:
Agent: LiveAboard.com BV will act as the agent on behalf of the operator, thereby offering marketing and reservation services to the operator for an agreed commission rate.
Best Price guarantee: This is the guarantee that LiveAboard.com BV gives to guests to make sure they pay the lowest price possible for their liveaboard diving or adventure cruise holiday.
Cancellation fee: The amount charged to the guest in case a reservation is cancelled by the guest.
Booking Voucher: The electronic voucher that is send to the guest and to the operator to confirm a reservation.
Force Majeure Event: An event that is beyond the control of the operator or the agent, such as natural disasters, political unrest, criminal attacks, etc.
Guest: The people going on a trip offered by the operator, including if applicable the person that is making the reservation.
Operator: The entity that offers liveaboard diving trips, liveaboard adventure cruises or other products offered through the agent. The operator receives the guests and collects the money minus commission for those trips.
Price: The amount of money shown to the guest on the website when making a reservation.
Product: A liveaboard diving trip or a liveaboard adventure cruise including place in cabin and all features that are stated as included by the operator.
Reservation: Agreements between guests and operators. LiveAboard.com BV facilitates this agreement and hold no responsibility for the product supplied by the operator to the guest.
Website: The website www.liveaboard.com including all pages. Mobile or tablet versions of the website are also included in the definition of website..
1.1 LiveAboard.com BV provides a service as intermediary agent and charges a fee accordingly to the operator. The reservation forms an agreement between the guests and the operator. Liveaboard BV is not a party in this agreement.
1.2 Reservations are made online through the website of LiveAboard.com and are subject to the availability of the requested product of the operator.
1.3 LiveAboard.com BV is responsible for correct execution of the reservation process, but not for the product supplied by the operator.
1.4 In some cases extra information (for example, but not limited to passport copies, evidence of guest insurance, health certificates, flight details, etc.) is needed by LiveAboard.com to make a reservation complete. We hold the right to cancel the reservation according to the applicable booking policy for the particular booking in case this information is not supplied by the guest.
1.5 Itinerary information provided by the operator serves as sample itinerary only. At all times the operator may choose to take a different route based on weather conditions, specific requests by the group of guests, acts of god, force majeure event or for any other reason..
1.6 We will do our best to help customers who are stranded in bad situations, but we are in no situation responsible for such services.
2. Responsibility of the guest
2.1 The customers are themselves responsible for transportation to and from the mooring location of the liveaboard or cruise boat. LiveAboard.com may offer some suggestion for airlines, hotels and transfer option, but holds no affiliation with these companies and thus cannot be held accountable for their services.
2.2 Customers are responsible to meet the health and disability requirements defined by the operator, and make sure they are in good shape by conducting a health checkup by a healthcare professional if they book a diving trip. Customers must notify us in writing at the time of booking of any physical or mental illness, disability or other conditions for which special accommodations or the use of a wheelchair is necessary or contemplated.
2.3 To participate in diving activities requires certification by organizations such as PADI to make sure you have all necessary skills for safety and enjoyment during a diving trip. The customers themselves are responsible to meet the minimum required logged dives standard of each diving trip. Guests are responsible to get relevant and appropriate training before going on any trip.
2.4 Customers should take care of their own insurance, ensuring it covers adventure travel and sports (for example insurance provided by DAN network or World Nomads) so as to be protected in case of dive accidents or other adventure-travel related risks.
2.5 The customer agrees to respect to rules of the operator and acknowledges that if the rules of the boat are broken, the operator (or captain) has the right to deny entry on board, deny diving activities or any of the activities offered by the operator.
2.6 The customers themselves are responsible to meet the passport, visa, health requirements to enter the country or countries where the trip is organized.
2.7 We advise guests to review travel prohibitions, warnings, announcements and advisories issued by their governments prior to their departure.
2.8 The guest should inquire about immunization and prevention of tropical ailments with a doctor and follow their advice. LiveAboard.com cannot provide medical advice.
2.9 If for any reason you are delayed in transit and fail to reach a liveaboard or cruise boat by the scheduled time of departure, you will be responsible for all costs involved in catching up with the boat (should it be possible to arrange this locally), staying at onshore accommodations, alternative diving arrangements etc. We advise you to travel at least a day early and have an extra day on land before the day of the return flight.
3. Special requests
3.1 During reservation the guest can make special requests. These requests may need additional information and will be agreed upon in communication between the operator and the guest. LiveAboard.com is in no situation responsible for the availability or condition of rental gear, special dietary requests, specific extra cabin facilities, (dive) courses requested, activities requested and other special requests.
3.2 For diving gear, we advise guests to bring their own gear as this will contribute to a better diving experience. We do advise guests to rent an additional diving computer in case one breaks down, to prevent not being able to dive for 24 hours.
3.3 Special dietary requests may be notified. We do advise however to limit these requests to necessary diet requirements only (e.g. due to religious beliefs or allergies). We do however suggest that our guests enjoy the delicious food served onboard by most operators.
3.4 For airports pickup please contact the operator to confirm flight number, arrival time and meeting point. LiveAboard.com does not take responsibility for airport transfers.
4.1 Bookings are only valid when full payment is received.
4.2 You can pay online by credit card (all major credit cards), PayPal or pay manually with a bank transfer after your booking request.
4.3 After payment has been received we will send a Booking Voucher to the email address you provided. The Booking Voucher serves both as proof of your booking and as an invoice for your administration. Please bring a copy (digital or physical) with you when boarding the cruise and also keep a copy for future reference.
4.4 LiveAboard.com reserves the right to charge the costs incurred for payments that are not performed correctly (such as credit card chargebacks and or non-OUR bank transfers).
4.5 LiveAboard.com relies on our partners, such as Rabobank, PayMill and PayPal for payment and transactional services. LiveAboard.com cannot be held responsible for their services.
4.6 Full amount is due on date of reservation. If you want to pay a deposit only you can do so by stating this as a special request during booking and select bank transfer payment. We do have to charge an extra fee for the extra bank and administration cost we endure.
4.7 All our rates are charged in Euro or USD. Quotations in other currencies are for reference only.
5. Cancellation & Amendments
5.1 Different cancellation policies may apply to each reservation and for each reservation the guest needs to agree with the specific booking conditions provided by the operator.
5.2 No show for or early departure from a trip is considered to be the same as a cancellation after departure and no refund applies.
5.3 In case of a booking amendment request we will do our best to help you as a guest to find a suitable alternative trip depending on availability of operators.
5.4 In case of any amendment or cancellation with refund we will charge an additional 3% administration fee to cover our expenses made on marketing, sales and payment processing services.
5.5 The operator depends on maintenance schedules (dry-dock) in their operating country. If the vessel is not in condition to sail or if there are any delays in the dry-dock, the operator has the right to operate the same itinerary with a different vessel. In this case the customers have to accept the change of vessel. If the standard of the vessel lacks important facilities compensation can be made, but this is not an obligation.
5.6 The operator has the right to replace the vessel and operate the same itinerary as long as the vessel offers similar standards as the liveaboard or cruise boat that was initially booked by the guest. LiveAboard.com will not be liable for disputes arising out of the appointment of a different vessel.
5.7 The operator has the right to change the cabin allocation depending on availability and the condition of the cabin for use.
5.8 In line with the industry norm, trips cancelled by the operator entitle you to a refund. Shortened trips entitle you to a proportionate refund, delayed trips to a choice of refund or re-scheduled trip, and lengthened trips have no extra charge.
5.9 The cancellation policy always applies to the total reservation amount. In case of a partial refund we will apply an additional 3% administration fee to cover credit card, bank transfer and/or handling costs incurred. Cancellations always need to be received in writing by email (email@example.com) to avoid misunderstanding.
6. Best Price guarantee
6.1 We have an agreement with our operators to get the best price available, so you will get the lowest price possible at the time of booking, guaranteed.
6.2 If you find another website and/or agent providing lower rates, contact us directly and we will match or even beat the price. You will need to contact us before the departure date of your reservation.
6.3 You should be able to provide us all details of the other deals including a link to the website where it can be found. The deal should be for a same product (same boat, same dates, same cabins, same booking conditions, same included and excluded extras, etc.). If any aspect of the deal is different, the deal will not match and LiveAboard.com will not be able to modify the reservation that has been made.
6.4 Prices and availability are accurate in most cases. In some cases, the operator may not have supplied us with the correct information on dates and availability and prices. We cannot be held responsible for that. We will do our best to ensure you will get the best price available.
6.5 If the deal you found through another website and/or provides special membership rates, loyalty programs or if the other agent doesn’t display rates before you have requested them, our best price guarantee doesn’t apply. In any case we will do our best to make you an offer you cannot refuse.
7.1 The reservation forms an agreement between the guest(s) and the operator. LiveAboard.com only serves as an intermediary and therefore cannot be held responsible for possible shortcomings in the operators’ performance.
7.2 The guest agrees to never in any case hold LiveAboard.com responsible for unforeseen circumstances. Liability waiver may need to be signed or entrance on the ship may be refused by the operator.
7.3 LiveAboard.com cannot be held responsible for delays of flights and or transfer companies.
7.4 LiveAboard.com cannot be held accountable for wrong information published on partner websites.
7.5 Neither LiveAboard.com, nor the operator, will be responsible for any losses you suffer (including for example any missed flights) due to failure to allow sufficient time for your journey.
7.6 LiveAboard.com cannot be held liable for and will not be responsible for personal injuries, property damage, or wrongful death that may occur during activities, as a result of the inherent risks associated with scuba diving, or any activity offered by the operator or as a result of acts or omissions of other third parties.
7.7 LiveAboard.com cannot be held liable for changes in vessel used by the operator, changes in cabin appointments or any other changes in how the operator chooses to execute the booked liveaboard or cruise holiday.
7.8 We reserve the right to amend reservations in case this is deemed necessary. This applies to the itinerary, the vessel and the cabin allocation. As long as the proposed alternative by LiveAboard.com is of similar value the reservation, considered to be valid and thus LiveAboard.com will not be liable for any disputes arising from the change of the vessel, itinerary or cabin allocation.
7.9 In case LiveAboard.com is held responsible for mistakes in the reservation services provided, the maximum liability shall not exceed the amount charged to the operator for the service provided (e.g. the commission amount).
7.10 Furthermore, LiveAboard.com and/or your operator are not responsible and cannot be held liable for delays, changes or cancellation of service when the product cannot be executed partly or wholly owing to acts of god, political unrest as well as military or civil conflicts and terrorist activities, ‘force majeure’, or due to other circumstances that are unforeseeable or beyond the operator's’ control.
8. Complaints and disputes
8.1 Since LiveAboard.com only acts as the agent, LiveAboard.com cannot be held responsible for the quality of the service provided by the operators. In case the guest is not dissatisfied with the service provided, the guest should step up to the captain immediately to communicate the complaint.
8.2 We will do our best to channel complaints made after return into a constructive feedback for the operators to improve their services.
8.3 In general the law of the country in which the transportation took place will apply to the relationship between the guest and the operator. Disputes between you as guest and the operator will generally have to be settled by the court of the country in which the trip provided by the operator took place.
8.4 LiveAboard.com may help you to file a complaint if you tell us as fast as possible about your issue and provide a factual record of the complaint with details of what happened, when and with whom. In the event that you are entitled to and receive a refund after your vacation, there will be a 5% administration fee deducted from such refund, to cover our own operational costs.
8.5 If the complaint is about the service provided by LiveAboard.com BV (involving the website, payment collection and travel consultation), please submit your complaints through our contact form. We will do our very best to follow-up and help you, as your satisfaction is our top priority.
9.2 All information on our website is provided in good faith and is believed to be correct at the time of publication. LiveAboard.com will not be held responsible for any inaccuracies due to ‘out of date’ information provided to us by the operators.
9.3 All of the information on this website is protected by copyright and cannot be duplicated, copied or used for any commercial purpose within the explicit and written consent of LiveAboard.com BV.
9.4 You are not allowed to re-sell, deep-link, use, copy, spider or scrape, display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose. Our services are made available for personal and noncommercial use only.
9.5 Safety standards and regulations conform to local standards and could be more or less stringent than in your home country. The monitoring and enforcement of those regulations is a matter for the authorities in that country and the local operator concerned.
9.6 LiveAboard.com reserves the right to possible adjustments of prices and conditions.
10. About LiveAboard.com
LiveAboard.com is brought to you by:
1016 ED Amsterdam
Registration Number: 58348336
VAT Number: 8529.98.375.B.01
LiveAboard.com can be reached by email or phone at +31(0)858885833