Privacy Policy

This document describes how Liveaboard.com BV ("Liveaboard.com", "us", "we" or "our") uses cookies on the website and how we handle and protect your personal data. By browsing and using our website you agree to this policy governing your use of the website. If you do not accept this policy, you should not use our website.

1. What information does Liveaboard.com collect?
1.1 We collect information from you when you sign up for promotional emails, contact customers support or when you make a reservation.
1.2 When making a reservation or registering on our site, as appropriate, you may be asked to enter your: name, gender, dive experience, email address, phone number and special reservation requests, such as diet preferences and sizes of diving gear rentals.

2. What does Liveaboard.com use your information for?
2.1 The information you supply is needed to make the reservation on your behalf with the liveaboard operator. They need your basic information and in some cases passport information when the tours go cross border into multiple countries.
2.2 The information you supply to our search system can also help us to recommend you better suited promotions and last minute deals. This we can better help you find the best liveaboard diving deal online.

3. Does Liveaboard.com use cookies?
3.1 Cookies are stored on your computer through your browser to help our system recognize you as a user. This way, for example, we can actually make the system remember what you searched, so we can display the results when you navigate through the website.
3.2 We also use cookies to:
- Make the website work technically
- Understand and save your preferences for future visits
- Keep track of advertisements
- Compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future
3.3 We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
3.4 Liveaboard.com statistically analyses the behavior of all users only on our own website. You may receive ads from us on different sites (retargeting), which is based on your history on our website. This information is anonymous. We do not follow your behavior on third party websites.

4. Is my information safe?
4.1 We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
4.2 Even with all the measures we take, we cannot guarantee the protection of your personal information and/or use of our sites in situation beyond our control (force majeure), such as hacking attacks.
4.3 Your credit card information will never touch our servers and will be handled by our trusted partners like Stripe and PayPal.

5. Will Liveaboard.com keep my information private?
5.1 We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
5.2 We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
5.3 If Liveaboard.com BV is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

6. Will I get emails I don’t want?
6.1 We send regular emails with great diving stories and last minutes deals to our members who opted in for these emails.
6.2 At any time you will be able to opt out and unsubscribe from our email list contact us here.

7. Contact us
Please also check our terms and conditions. If you do not accept this policy, you should not use our website. Contact us if you have any questions about our privacy policy. Liveaboard.com can be reached by telephone at +31(0)858885833, or by email at legal@liveaboard.zendesk.com.

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