FAQ Terms and Conditions

 

1. Should I cancel my travel plans?

According to the World Health Organization, travelers should not cancel their plans. However, travelers should inform themselves about the various restrictions airlines have put in place, as well as the border controls that several countries have now implemented in order to control the spread of Covid-19, and how these might affect their plans. Please check the WHO's website for more information.


2. Is it still safe for me to travel?

Depending on the impact by the virus and the measure taken by their government, countries will have different restrictions on international and national travel. It is recommended that you refer to your departure country’s current travel restrictions and most up-to-date recommendations. You should also check what travel restrictions are in place at your destination country. The World Health Organization website as well as the International Air Transport Association (IATA) website are excellent resources to find current travel advice.


3. Should I be worried about booking a new liveaboard trip?

At times like these, planning future travel is definitely something we would encourage and is a great thing to look forward to down the line. We've been working with boat operators to get you the best payment and booking terms in this time of uncertainty. If updated terms apply, we’ve put them on the page of the boat in question in order for you to be able to book with confidence.


4. Are there travel restrictions where I’m going that would affect my trip?

Countries each implement their own measures, according to their specific situations. You can read the latest information on travel restrictions in connection with the Covid-19 outbreak at the International Air Transport Association (IATA) website.


5. Is my trip still happening?

In times like these, businesses often need to makes changes to their plans and update their service to meet the challenges created by the continually changing circumstances. We will contact you by email or phone if your booking is affected by the current situation.


6. Can I cancel my liveaboard trip?

It is recommended that you review the cancellation policy of your booking, which you can find in your booking voucher, or on the LiveAboard.com Terms & Conditions page. Some operators have put in place updated terms and conditions. For more information, have a look at the page of your boat for more information, or reach out to our LiveAboard.com Customer Support to reschedule or cancel your trip.


7. Can I reschedule my liveaboard trip?

It is recommended that you review the cancellation policy of your booking, which you can find in your booking voucher, or in on the LiveAboard.com Terms & Conditions page.

Some operators have put in place updated terms and conditions. For more information, have a look at the page of your boat for more information, or reach out to LiveAboard.com's Customer Support to reschedule or cancel your trip.


8. The airline I booked with is not flying

Please contact LiveAboard.com if you are not able to reach your destination due to one or more canceled flights. LiveAboard.com will reach out to our operators to determine options and will advocate for our customers' interests. LiveAboard.com will contact you as soon as we have updated information.

Please note that Liveaboard.com serves as an online travel agent in partnership with our operators and it is ultimately their decision on what options to offer outside the standard terms & conditions.

Some operators have put in place updated terms and conditions. For more information, have a look at the page of your boat for more information, or reach out to LiveAboard.com's Customer Support to reschedule or cancel your trip.


9. Can I get a refund?

Liveaboard.com serves as an online travel agent in partnership with our operators and it is ultimately their decision to offer refund options outside the standard terms & conditions. LiveAboard.com will reach out to our operators to determine options and will advocate for our customers’ interests and will contact them as soon as we have updated information.

Some operators have put in place updated terms and conditions. For more information, have a look at the page of your boat for more information, or reach out to LiveAboard.com's Customer Support to reschedule or cancel your trip.


10. What if my booked liveaboard cancels the trip?

In times like these, businesses often need to makes changes to their plans and update their service to meet the challenges created by the continually changing circumstances. We will contact you if your booking is affected by the current situation.

LiveAboard.com will reach out to our operators to determine options and will advocate for our customers' interests. LiveAboard.com will contact you as soon as we have updated information.

Please note that Liveaboard.com serves as an online travel agent in partnership with our operators and it is ultimately their decision on what options to offer outside the standard terms & conditions.

Some operators have put in place updated terms and conditions. For more information, have a look at the page of your boat for more information, or reach out to LiveAboard.com's Customer Support to reschedule or cancel your trip.


Origin: US