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English English (AU) English (US) English (CA) English (SG) English (NZ) Nederlands Nederlands (BE) Deutsch Deutsch (CH) Deutsch (AT) Français Français (CH) Français (BE) Español Español (MX) Español (AR) Italiano Русский 中文 日本語 한국어 Português Português (BR) Remplissez le formulaire ci-dessous et l'équipe d'assistance de LiveAboard.com vous contactera dès que possible.
* Les frais supplémentaires sont affichés par personne.
Après avoir confirmé et payé votre réservation, la politique d'annulation suivante s'applique:
En cas d'annulation, le remboursement sera transféré sur votre compte bancaire, votre carte de crédit ou votre compte PayPal.
Vous bénéficiez du tarif le plus bas. Nous travaillons quotidiennement en étroite collaboration avec les opérateurs de bateaux afin de vous proposer les meilleurs tarifs possibles. Si vous trouvez notre tarif moins cher ailleurs, nous l'égalerons ou le battrons.
Le présent document décrit la manière dont LiveAboard.com BV (« LiveAboard.com », « nous » ou « notre ») utilise les cookies sur son site web, ainsi que la façon dont nous traitons et protégeons vos données personnelles. En naviguant et en utilisant notre site web, vous acceptez la présente politique régissant votre utilisation du site. Si vous n'acceptez pas cette politique, vous ne devez pas utiliser notre site web.
1.1 Nous collectons des informations vous concernant lorsque vous vous inscrivez pour recevoir des e-mails promotionnels, créez un compte personnel (Mon compte), contactez le service client ou effectuez une réservation.
1.2 Lors d'une réservation ou de votre inscription sur notre site, selon le cas, il peut vous être demandé de saisir : votre nom, votre sexe, votre expérience en plongée, votre adresse e-mail, votre numéro de téléphone et vos demandes spéciales de réservation, telles que vos préférences alimentaires et les tailles de matériel de plongée à louer.
1.3 Si vous téléchargez une image personnelle, par exemple comme photo de profil dans « Mon compte », celle-ci peut apparaître à côté de votre prénom, de votre pays et du texte de votre avis lorsque vous publiez un avis. L'image ne sera utilisée qu'à cette fin et ne sera pas utilisée à des fins de marketing sans votre consentement explicite. Vous pouvez supprimer votre photo de profil à tout moment pour empêcher qu'elle ne s'affiche, ou demander sa suppression en contactant notre équipe d'assistance.
2.1 Les informations que vous fournissez sont nécessaires pour effectuer la réservation en votre nom auprès de l'opérateur de croisière. Celui-ci a besoin de vos informations de base et, dans certains cas, des informations de votre passeport lorsque les circuits traversent les frontières de plusieurs pays.
2.2 Les informations que vous fournissez à notre système de recherche peuvent également nous aider à vous recommander des promotions et des offres de dernière minute mieux adaptées. Cela nous permet de mieux vous aider à trouver la meilleure offre de croisière de plongée en ligne.
3.1 Des cookies sont stockés sur votre ordinateur via votre navigateur afin d'aider notre système à vous reconnaître en tant qu'utilisateur. Ainsi, par exemple, nous pouvons faire en sorte que le système mémorise vos recherches, ce qui nous permet d'afficher les résultats lorsque vous naviguez sur le site web.
3.2 Nous utilisons également des cookies pour :
3.3 Nous pouvons faire appel à des prestataires de services tiers pour nous aider à mieux comprendre les visiteurs de notre site. Ces prestataires ne sont pas autorisés à utiliser les informations collectées en notre nom, sauf pour nous aider à mener et à améliorer nos activités.
3.4 LiveAboard.com analyse statistiquement le comportement de tous les utilisateurs uniquement sur notre propre site web. Vous pouvez recevoir des publicités de notre part sur différents sites (reciblage), basées sur votre historique de navigation sur notre site web. Ces informations sont anonymes. Nous ne suivons pas votre comportement sur les sites web tiers.
4.1 Nous utilisons un serveur sécurisé. Toutes les informations sensibles fournies sont transmises via la technologie Secure Socket Layer (SSL), puis cryptées dans la base de données de notre prestataire de passerelle de paiement. Elles ne sont accessibles qu'aux personnes disposant de droits d'accès spéciaux à ces systèmes et tenues de préserver la confidentialité de ces informations.
4.2 Malgré toutes les mesures que nous prenons, nous ne pouvons garantir la protection de vos informations personnelles et/ou l'utilisation de nos sites dans des situations indépendantes de notre volonté (force majeure), telles que des attaques de piratage.
4.3 Les informations relatives à votre carte de crédit ne passeront jamais par nos serveurs et seront traitées par nos partenaires de confiance tels que Stripe et PayPal.
5.1 Nous ne vendons, n'échangeons ni ne transférons de quelque manière que ce soit vos informations personnelles identifiables à des tiers. Cela n'inclut pas les tiers de confiance qui nous aident à exploiter notre site web, à mener nos activités ou à vous fournir des services, à condition que ces tiers s'engagent à préserver la confidentialité de ces informations.
5.2 Nous pouvons également divulguer vos informations lorsque nous estimons que cela est nécessaire pour se conformer à la loi, faire respecter les politiques de notre site ou protéger nos droits, notre propriété ou notre sécurité, ou ceux d'autrui. Toutefois, les informations non personnelles identifiables des visiteurs peuvent être fournies à des tiers à des fins de marketing, de publicité ou autres.
5.3 Si LiveAboard.com BV est impliquée dans une fusion, une acquisition ou une vente d'actifs, nous continuerons à garantir la confidentialité de toute information personnelle et informerons les utilisateurs concernés avant que les informations personnelles ne soient transférées ou ne soient soumises à une politique de confidentialité différente.
5.4 Conformément au Règlement général sur la protection des données (RGPD), vous avez le droit de demander la suppression de vos données personnelles que nous détenons. Si vous souhaitez que nous supprimions vos données, veuillez nous contacter et nous traiterons votre demande conformément aux lois et réglementations applicables.
6.1 Nous envoyons régulièrement des e-mails contenant de superbes récits de plongée et des offres de dernière minute à nos membres qui ont choisi de les recevoir.
6.2 Vous pouvez à tout moment vous désabonner de notre liste de diffusion en nous contactant ici.
Veuillez également consulter nos conditions générales. Si vous n'acceptez pas cette politique, vous ne devez pas utiliser notre site web. Contactez-nous si vous avez des questions concernant notre politique de confidentialité. Vous pouvez joindre LiveAboard.com par téléphone au +31(0)858885833, ou par e-mail à l'adresse legal@liveaboard.com.
This document outlines the terms of use (the "Terms of Use") of LiveAboard.com B.V., a private company with limited liability (besloten vennootschap met beperkte aansprakelijkheid) incorporated under the laws of the Netherlands, registered with the Dutch trade register under number 58348336 ("LiveAboard", "us", "we" or "our").
These Terms of Use are applicable to all offers, agreements and other legal relations between you and us. By using our Website and/or concluding a Reservation, you accept that these Terms of Use apply.
1.1. LiveAboard acts as an intermediary between you and the Organizers. We are responsible for correct execution of the Reservation process. If you decide to make a Reservation, the travel agreement is directly between you and the Organizer and LiveAboard is not party to that agreement.
1.2. We offer our services at no additional costs for you. Organizers pay a commission to us when you make a Reservation with them through our Website.
1.3. We always aim to reflect the accurate prices and availability of the Liveaboard Trips on our Website, but we depend on the Organizers to provide this information. We are not responsible or liable if availability and/or prices differ from what is shown on our Website, but you will be able to cancel your Reservation at no additional cost if this happens.
2.1. Reservations can be made through the Website. As we are not the organizer of the Liveaboard Trip, Reservations are subject to the availability of the requested Liveaboard Trip of the Organizer.
2.2. In some cases, we need extra information (for example passport copies, evidence of guest insurance, health certificates or flight details) to complete a Reservation. As long as you have not supplied this information, we cannot finalize the Reservation.
2.3. Until you have received a confirmation that the Liveaboard Trip is available on the dates you request and that the Reservation is finalized, you cannot rely on a Reservation being in place. Make sure to await this confirmation before you make any connected travel arrangements (e.g. booking flights, accommodations or transfers).
2.4. If you have any special requests for your Reservation (for example dietary requests, rental gear, cabin facilities or activities), please let us know as part of the Reservation process or immediately thereafter. As we are an intermediary and not an Organizer, we will discuss with the Organizer whether these requests can be met. Keep in mind that additional services may result in additional costs. If agreed upon, these requests become part of the direct agreement between you and the Organizer, and we are not responsible for whether these requests are met.
3.1. By making a Reservation, you agree to be responsible for reviewing the standards and requirements of the Organizer, and ensuring that all Guests adhere to these requirements. The requirements differ per Organizer and per Liveaboard Trip, but may include minimum diving experience and certification requirements (g., dive certification), health and disability requirements, insurance requirements, personal information to be provided to the Organizer, and forms that Guests may be required to sign, such as medical statements, liability releases and/or assumption of risk agreement forms. If Guests have any physical or mental illness, disability or other conditions for which special arrangements are necessary or contemplated, you have to let us know as soon as possible after concluding the Reservation, so we can discuss with the Organizer if and how they can accommodate this.
3.2. You are responsible for all Guests arriving at the port or mooring location of the liveaboard or cruise boat at the date and time agreed in the Reservation. If any Guest fails to reach a liveaboard or cruise boat by the scheduled time of departure, you will be responsible for all costs involved, including but not limited to catching up with the boat (if it is possible to arrange this locally), staying at onshore accommodations and alternative diving arrangements. At your request, we can offer suggestions for airlines, hotels and transfer options, but we hold no affiliation with these companies and thus cannot be held accountable for their services. We cannot assist with any passport, visa or health requirements set by any country or Organizer.
3.3. You are responsible for all Guests adhering to the rules and requirements imposed by the Organizer, including any rules that apply to and on the boat. If any of the Guests do not comply with any of these rules or requirements, the Organizer (or captain of the liveaboard) has the right to deny entry on board, deny diving activities or any of the other activities offered by the Organizer as part of the Reservation.
3.4. You are responsible for ensuring that all Guests are adequately insured. We strongly recommend that such insurance includes coverage for cancellation, interruption or early termination of the Liveaboard Trip by the Organizer, including situations where no refund or only a partial refund is available from the Organizer, such as but not limited to cancellation by the Organizer, early termination of the trip, insolvency or bankruptcy of the Organizer, or events of force majeure. You acknowledge that such risks are inherent to travel services operated by third parties. To the fullest extent permitted by law, LiveAboard.com does not provide insurance and shall not be liable for any losses, costs or damages incurred by you or any Guests as a result of the absence of appropriate insurance coverage, or where insurance coverage proves to be insufficient.
4.1. A deposit payment is due on the date of confirmation of the Reservation. The full amount will be due if the Organizer requires full payment or in case of a last-minute Reservation. Until full payment of your Reservation is received by us, the Organizer can still cancel the Reservation or we can cancel the Reservation on behalf of the Organizer. For further details on cancellation and amendments, please see clause 5 and the amendment and cancellation policy of the relevant Organizer.
4.2. You can pay online by means of various online payment methods, including credit card (all major credit cards) and PayPal or manually with a bank transfer after your Reservation request. We reserve the right to charge the costs incurred for payments that are not performed correctly (such as credit card chargebacks and/or non-OUR bank transfers). We rely on our partners, such as banks and other payment service providers for payment and transactional services, and we cannot be held responsible for their services.
4.3. After payment has been received, we will send a Reservation voucher to the email address you provided. This voucher serves both as proof of your Reservation and as an invoice for your administration. Please bring a copy (digital or physical) with you when boarding the cruise and also keep a copy for future reference.
4.4. All our rates are displayed and charged in Euro or USD. Amounts in other currencies are for reference only, and may vary over time depending on exchange rate movements. We cannot be held responsible for any additional fee your bank or credit card provider might charge you for this transaction. Any refund we make to you will always be made in the same currency as the original payment you made.
5.1. The amendment and cancellation policies of each Organizer are available for review during the Reservation process. When you make a Reservation, you automatically accept the cancellation policy of the relevant Organizer. If you want to amend or cancel your Reservation, we can liaise between you and the Organizer, but as the agreement is directly between you and the Organizer, it ultimately depends on the terms of the Organizer if and on what terms amendments and cancellations are possible. To avoid misunderstandings, we always ask you to make or confirm an amendment or cancellation request via email to booking@liveaboard.com.
5.2. In case of a (partial) refund, we will apply a 3% administration fee to cover our credit card, bank transfer and handling costs incurred. This fee is calculated on the total amount of the Reservation.
5.3 The Organizer has the right to replace the vessel and operate the same itinerary as long as the vessel offers similar standards as the liveaboard or cruise boat that was initially booked by the guest. LiveAboard.com will not be liable for disputes arising out of the appointment of a different vessel.
6.1. We offer a best price guarantee: if you find another website and/or agent providing lower rates for the same Liveaboard Trip, we will match the price. You will need to contact us before payment of your booking and send us a link to the website where the trip can be found.
6.2. Keep in mind that we will only match the price if all the details are the same (this includes same boat, same dates, same cabins, same Reservation conditions, same included and excluded extras). If any aspect is different, we will not be able to modify your Reservation. Unfortunately, we can also not match the price if the applicable rates are lowered because of special memberships or loyalty programs.
7.1. The Reservation is an agreement between you and the Organizer. LiveAboard only acts as a retailer and therefore cannot be held liable if the Liveaboard Trip does not match what was agreed in the Reservation. This includes if this mismatch is due to shortcomings by the Organizer, or in case of circumstances that are unforeseen or beyond our or the Organizer's control.
7.2. All information on our Website is provided in good faith and is believed by us to be correct at the time of publication, but we cannot be held liable for any inaccuracies due to information provided to us by the Organizers. In any event, we are not responsible and cannot be held liable for wrong information published on websites other than our own Website.
7.3. We are not responsible or liable for any losses you suffer (including for example any missed flights) due to delays of flights or transfers, nor for any personal injuries, property damage, or wrongful death that may occur during the Liveaboard Trip, nor for acts or omissions of the Organizer or other third parties.
7.4. The Organizer may amend Reservations in case this is deemed necessary, in line with the terms of the Reservations and permitted under applicable law. LiveAboard cannot be held liable for any disputes between Guests and the Organizer or damages arising from these amendments.
7.5. If, regardless of what is stipulated in this clause 7, LiveAboard is held responsible and/or liable for any costs incurred by you or Guests, our liability is limited to the amount paid out in respect thereof under our insurance. If the damages are not covered by our insurance, our liability is limited to the amount actually received by us from the Organizer for the service(s) we provided (i.e. the commission amount mentioned in clause 2).
8.1. If you or any Guest have any questions or complaints regarding any aspect of the Liveaboard Trip, please let the Organizer know as soon as possible. The longer you wait with filing any complaints, the more difficult it will be for the Organizer to resolve the issue. As mentioned in these Terms of Use, the Organizer, and not we, is responsible for carrying out the Liveaboard Trip correctly, but if you cannot resolve the matter with the Organizer, let us know and we will review how we can assist.
8.2. If you or the Guest are facing travel difficulties as meant in section 7:513 of the Dutch Civil Code, the Organizer is obligated to provide you with assistance, such as providing information on health services, local authorities and consular assistance (e., embassies, consulates or other representations). The Organizer is also responsible for helping you or the Guest find alternative travel arrangements and provide assistance with remote communications.
8.3. If you file your complaint of the services provided by the Organizer directly to us, we will forward your complaint to the Organizer without undue delay. The same applies to any other messages that should ultimately reach the Organizer, including messages regarding travel difficulties.
8.4. If the complaint is about the services provided by us (for example the Website, payment collection and/or Reservation process), please submit your complaints through our contact form.
9.1. The original English version of these Terms of Use has been translated into other languages. In case of a dispute about the contents or interpretation of these Terms of Use or discrepancy between the English version and any other language, the English language version to the extent permitted by law shall prevail. The English version is available on our Website.
9.2. We may amend these Terms of Use without your prior consent. The most recent version of these Terms of Use will always apply.
9.3. If any provision of these Terms of Use is held to be unlawful, void, voidable or otherwise unenforceable, this shall not alter the validity and enforceability of the remaining provisions of these Terms of Use. The unlawful, void, voidable or otherwise unenforceable part shall be (deemed to be) replaced by a valid and enforceable provision that comes as close as possible to the purpose and scope of the replaced provision.
9.4. You agree in advance that LiveAboard may transfer its rights and obligations under these Terms of Use to third parties.
9.5. Deviations from these Terms of Use shall only be legally valid if and insofar they have been agreed in writing. You cannot derive any rights from such deviations with regard to legal relations entered into at a later date.
9.6. If we do not enforce (parts of) these Terms of Use, this cannot be regarded as a waiver of the right to enforce it at a later date.
9.7. By submitting a review, you grant us the full, transferable and irrevocable rights to it, including the use of your name for publication. We may use, translate, reproduce, refuse or remove reviews at our sole discretion.
9.8. All of the information on our Website is protected by copyright and cannot be duplicated, copied or used for any commercial purpose without our explicit and written consent.
9.9. You are not allowed to re-sell, deep-link, use, copy, spider or scrape, display, download or reproduce any content or information, software, products or services available on our Website for any commercial or competitive activity or purpose.
10.1. We process personal data and track cookies. We comply with the General Data Protection Regulation and other relevant data protection laws and regulations. Our policy regarding your privacy and how we use cookies on this website is outlined in our privacy policy.
11.1. These Terms of Use and all other legal relations between you and us are governed exclusively by the laws of the Netherlands. In addition, residents of the EU also enjoy the protection of the mandatory provisions of law of the EU Member State where the Guest has their habitual residence.
11.2. We aim to resolve disputes and claims in a friendly manner first. If this does not succeed, all disputes will be exclusively submitted to the competent courts in Amsterdam, the Netherlands.
We are always happy to hear from you. If you have questions, comments or questions, please reach out to us.
LiveAboard.com B.V.
Keizersgracht 307-2
1016 ED Amsterdam
The Netherlands
Email address: booking@liveaboard.com
Phone number: +31(0)85 888 5833
Chamber of Commerce Number: 58348336
VAT Number: 8529.98.375.B.01
